Shipping Policy

Shipping Policy

At www.divineseason.com, we strive to ensure that your orders are delivered quickly and safely. Please read our shipping policy to understand how we handle delivery times, charges, and processes for domestic and international orders.

1. Order Processing

  • All orders are processed within 2–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive an email or SMS with the tracking information.

2. Domestic Shipping (India)

  • Delivery Time:
    • Metro cities: 7–10 business days.
    • Non-metro cities and remote areas: 10–15 business days.
  • Shipping Charges:
    • Standard shipping rates apply.
  • Tracking: A tracking link will be provided for all domestic shipments to monitor the delivery status.

3. International Shipping

  • Countries We Ship To:
    We ship to the USA, Canada, UK, Australia, and other selected countries.
  • Delivery Time:
    • USA/Canada: 10–12 business days. 
    • UK/Australia: 12–25 business days.
  • Shipping Charges:
    • Flat rate: ₹200-250 per item for domestic.
    • Discounts for bulk orders.
  • Customs and Duties:
    • Import duties, taxes, and fees may be charged by the destination country. These charges are the buyer’s responsibility. 
    • Please check with your local customs office for more information.
  • Tracking: International shipments include tracking updates to ensure a smooth delivery process.

4. Packaging

  • All items are securely packaged to prevent damage during transit.
  • Additional protective layers are added for fragile items, ensuring safe delivery.

5. Delivery Delays and Issues

  • Possible Delays:
    Delivery times are estimated and may vary due to factors like weather, customs clearance, or other unforeseen circumstances.
  • Lost or Damaged Items:
    In the rare case of a lost or damaged shipment, please contact us within 24 hours of receiving the package. Include photographs of the damage and your order details for resolution.

6. Bulk Orders and Wholesale Shipping

  • For temples, gifts, events, or resellers, special shipping rates and delivery timelines apply.
  • Please email us at support@divineseason.com for inquiries about bulk orders.

7. Returns and Refunds Related to Shipping

  • Due to the nature of our products, we do not accept returns unless the item is defective or damaged during shipping.
  • Refunds for eligible claims will be processed within 7–10 business days.

If you have any questions or need assistance, feel free to contact us at:

  • Email: support@divineseason.com
  • Phone/WhatsApp: +91 8734815875

We are committed to ensuring your order arrives safely and on time!